The Customer Life-cycle Service Platform is an advanced digital transformation tool designed to help companies provide comprehensive and efficient services at all stages of the customer relationship – before, during, and after the sale.
Helping businesses provide comprehensive and efficient services at all stages of the customer relationship.
Dispersive Product functions
The functions of pre-sale, in-sale and after-sale are scattered in different apps, customers need to install multiple apps, and the data is stored on multiple platforms, making it difficult to circulate data and create value.
Poor communication service experience
In the process of product sales, the specific needs, expectations and feedback of users are not fully understood and utilized. Inaccurate sales strategies and poor customer experience lead to lost business opportunities.
Cumbersome After-sales service
Difficult to repair, difficult to maintain. Tickets lack transparent documentation, resulting in lengthy processes that impact service speed and response time. It is difficult to systematically analyze service data, which limits business optimization and decision support.
Poor customer stickiness
The lack of customer communication platforms and problem feedback channels lead to low customer brand loyalty, low repeat purchase rates, and brands cannot effectively establish long-term customer relationships.
Value Empowerment
Empower enterprises to comprehensively manage and optimize customer relationships
Lightweight App
Break the barriers of the old version of the APP, reshape the display of services and marketing functions, decouple complex businesses, and make the overall look and feel of the APP clear and lightweight.
Individualized marketing
Help enterprises accurately locate target customer groups and achieve efficient customer acquisition. Through accurate customer portraits, personalized marketing can be achieved and brand influence can be enhanced.
Quick service response
One-click repair and one-key maintenance to ensure a quick response to after-sales service requests. The status of work orders is updated in real time, enhancing customer trust in service, providing comprehensive service records and ensuring service quality.
Activating users
According to the tag management strategy, the user uses the APP to generate a portrait, and the operation strategy can be formulated through the group portrait, and the message is pushed in a targeted manner. Plan system strategy tools such as points, member growth, medals and honors, promote users, and build a sense of belonging.
Overall architecture
By integrating big data, artificial intelligence (AI) and mobile Internet technologies, the platform helps enterprises provide comprehensive and efficient services at all stages of the customer relationship – pre-sale, in-sale and post-sale.
User Services
High-quality coverage of the whole life cycle of users "buying, using, maintaining, and exchanging", carry out platform user operations, improve customer satisfaction, dig deep into user value, and build a new marketing service model that integrates online + offline, vehicle + aftermarket, and internal + external insurance.
Operational capacity building
On the one hand, by providing official interactive services and topic guidance, it stimulates users' interest in content output and communication, and improves user activity and stickiness. At the same time, it can be used as a channel for collecting public opinion on products, feeding back product quality and after-sales service optimization.
Generate a list of potential customers by analyzing customer behavior data and interests. According to the needs and preferences of customers, provide customized marketing plans to improve the effectiveness of marketing activities.
Integrate work order processing and tracking systems to improve ticket processing efficiency and ensure customers get the services they need in a timely manner.
Leverage AI and knowledge base technology to provide automated solutions and self-service options to help customers resolve issues quickly. Self-built platform community to help enterprises maintain customer relationships and improve customer satisfaction.
Customer Success Stories
Industry News
Learn about the industry news and market trends
Other Solutions
With digital twin technology and in-house developed J3D engine, Jerei can provide a full scenario solution for virtual simulation training.
Our Official WeChat
